Contacting your Doctor
If you believe the matter is urgent or serious, please tell our receptionists immediately. Please discuss your need to speak to your doctor with our experienced receptionists. We may also suggest you speak to one of our registered practice nurses who may be able to assist in the first instance. As our doctors are mostly unavailable while consulting, you may leave a message and our doctors will return your call within 48 hours.
Standard appointments are allocated 15 minutes, and longer appointments are also available upon request. Please note that each doctor will have their preferred method of appointment scheduling.
Appointments can be made in-person or over the phone during our opening hours. Appointments can also be made online via HotDoc at any time.
Consultations are by appointment only, however urgent cases will always be seen by the first available doctor and the practice makes every effort to accommodate walk-ins where possible.
Our policy is to ensure that all patients, including walk-ins, are appropriately triaged and receive the necessary medical care in a timely and efficient manner. If your condition is urgent, reception staff will inform the first available doctor, and you will be be seen as soon as possible. If your condition is non-urgent, reception staff will provide you with the next available appointment time.
Home and Other Visits
Our practice provides home and other visits to regular practice patients when it safe and reasonable to do so. Home and other visits are offered and scheduled at the discretion of the treating GP, and are subject to the following considerations:
- The patient must live within a reasonable radius of our practice.
- The treating GP must determine if it is clinically appropriate and safe to conduct a home visit.
- The GP must consider the potential for violence or risk of infection when determining if it is safe to conduct a home visit.
- The GP must determine if the circumstances mean that the patient needs to be visited at home instead of coming into the practice.
If you would like to arrange a home visit, please contact our friendly reception staff.
Repeat Prescriptions and Referrals
For regular medications, patients are encouraged to ensure that they have a sufficient number of repeat prescriptions before leaving the surgery, to ensure continuity of medication until their next scheduled visit. It is up to the individual practitioner whether they will issue a repeat prescription without consultation.
Practice policy is that new referrals will not be provided to patients without consultation with a practitioner.
We provide ramp access for patients who require aides such as wheelchairs or walkers.
We provide adequate car parking close to our practice, with specific disabled parking outside the practice.
Our practice has automatic access doors to facilitate easy access for all patients, including those with mobility issues.
Our staff will assist patients who require additional support, such as wheelchair access, when entering or leaving the building. We have wheelchairs on site that are available for borrowing on the day.
If you need to use other forms of communication (e.g., patients from culturally and linguistic diverse backgrounds or those with a communication impairment), our reception staff can arrange for an interpreter or other communication aids to be present during your consultation.
Patients are advised to dial 000 immediately if they are experiencing what they believe to be a medical emergency. Some common signs of a medical emergency include:
- Chest pain or discomfort
- Shortness of breath or difficulty breathing
- Severe abdominal pain
- Uncontrolled bleeding or a head injury
- Seizures or convulsions
- Severe allergic reactions or anaphylaxis
- Loss of consciousness or altered mental status
- Signs of a stroke, such as facial drooping, arm weakness, or slurred speech